Frequently Asked Questions
We want to make your shopping experience as smooth as possible. Below are answers to some of the most common questions we receive about shipping, returns, and product care.
Shopping
What shipping options do you offer?
We offer Standard, Express, and Next-Day shipping options. You can select your preferred method at checkout. Shipping times may vary based on your location.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $100. For orders below this amount, standard shipping fees apply.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link so you can follow your order’s journey.
Returns
What is your return policy?
We accept returns within [30] days of delivery, provided the item is unused, in its original packaging, and with proof of purchase. Certain items, such as custom-made products, are non-returnable.
How do I return an item?
To initiate a return, please contact our customer service at [email address] with your order number. We will provide instructions and a return shipping label.
When will I receive my refund?
Refunds are processed within [7-10] business days after we receive and inspect your return. Refunds will be issued to your original payment method.
Product Care
How should I care for my furniture?
Each product is unique, but generally, we recommend keeping furniture out of direct sunlight to prevent fading. Regular dusting and cleaning with a damp cloth are usually sufficient for most materials.
Are there special instructions for caring for wooden furniture?
Yes, for wooden furniture, we suggest using a wood-specific cleaner or polish and avoiding harsh chemicals. Wipe up any spills immediately to prevent staining.
How do I maintain my upholstered furniture?
For upholstered furniture, we recommend vacuuming regularly to remove dust and debris. In the event of a spill, blot immediately with a clean cloth and use a fabric cleaner as necessary.
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FreshHome
Customer Service
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Get in Touch
0123 456 789
info@freshcart.com
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